Refund Policy
Last updated: September 2026
Overview
We want you to be satisfied with your purchase from the LST shop. This policy explains when and how refunds or returns are handled for hardware, accessories, and software purchased through www.lst-it.com.
Return Window
Unused hardware and accessories may be returned within 14 days of delivery, in their original packaging and condition, along with proof of purchase. Please confirm this window with our team, as it may vary for special-order or custom-configured equipment.
Non-Returnable Items
- Software licenses, subscriptions, and digital products once activated or delivered.
- Custom-configured or special-order hardware procured specifically for your order.
- Products with broken seals where the seal is part of the licensing/warranty terms.
- Services already performed (installation, configuration, consulting).
Damaged or Defective Items
If an item arrives damaged or defective, contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement, repair, or refund, and coordinate manufacturer warranty support where applicable.
How to Request a Refund
Email info@lst-it.com or call +20 105 512 1009 with your order number and reason for return. Once approved and the item is received back in acceptable condition, refunds are issued to the original payment method (or by bank transfer for Wire Transfer orders) within a reasonable processing time.
Restocking
A restocking fee may apply to returned items that are not defective, to cover inspection and repackaging — this will always be communicated to you before your return is finalized.